Terms of Service

Updated 27 February 2023

Terms of Service

Where the content states: “We”, “Us” and “Our” includes Site Arrow Pte. Ltd. or any party acting on Site Arrow Pte. Ltd.’s implicit instructions. “You” and “Your” includes the person purchasing the Plugin or any party acting on the customer’s instructions. “Member” includes the purchaser of Plugin or any party acting on the purchaser’s instructions. “TOS” includes this agreement. Site Arrow Pte. Ltd. reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: https://productpress.net/terms-and-conditions. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

  1. Service Availability

1.1 We shall use Our reasonable endeavors to make available to You at all times access to download the Plugin but We shall not, in any event, be liable for interruptions of Service or down-time of Our website or access to download the Plugin.

1.2 We shall have the right to suspend access to the Plugin at any time and for any reason, generally without notice, but if such suspension lasts or is expected to last for more than 7 days You will be notified of the reason. We also reserve the right to disallow the sale of the Plugin to any client as We feel necessary and hold no liability.

1.3 The Plugin provided to You hereunder and Your account with Us cannot be transferred or used by anyone other than You. No more than one log-in session under any one account may be used at any time by You. If You have multiple accounts, You are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If Your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, We shall have the right to cancel the account and terminate access to download the Plugin and/or this Agreement immediately.

  1. Payment

2.1 All charges payable by You for the Plugin shall be in accordance with the scale of charges and rates published from time to time by Us on Our web site and shall be due and payable in advance of Our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

2.2 Payment is due each anniversary month, quarter or year following the date the Plugin was purchased until closure notice is given. If You choose to pay by credit or debit card, You authorize Site Arrow Pte. Ltd. to debit Your account renewal fees from Your card.

2.3 All payments must be in US Dollars.

2.4 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, We shall be entitled forthwith to suspend the provision of access to download the Plugin to You.

  1. Termination

3.1 If You fail to pay any sums due to Us as they fall due, We may suspend access to download the Plugin and/or terminate this Agreement forthwith without notice to You.

3.2 If You break any of these terms and conditions We may suspend access to download the Plugin and/or terminate this Agreement forthwith without notice to You.

3.3 If You are a company and You go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with Your creditors, We shall be entitled to suspend access to downoad the Plugin and/or terminate this Agreement forthwith without notice to You.

3.4 No refunds will be made for access to download the Plugin suspended in accordance with 3.1, 3.2 and 3.3.

3.5 We reserve the right to suspend access to download the Plugin and/or terminate this Agreement at any time. In the event of this You will a be entitled pro rata refund based upon the remaining period of membership.

3.6 You may cancel access to download the Plugin at any time by logging into the Customer Dashboard (for verification) and requesting cancellation of access to download the Plugin.

3.7 During the first 30 days after your initial purchase, You are entitled to a full, no questions asked refund excluding as set forth in sections 3.7.1, 3.7.2, and 10.5. For this refund, You must lodge a support request via our Support System. After the first 30 days of service You will not be entitled to a refund.

3.7.1 You will not be entitled to a refund on these basis if You have previously had an account with Site Arrow Pte. Ltd. under any plan or service.

3.7.2 Allow 30 (thirty) days for refund payments to process. If You have not received refund within this time allotment; please contact us.

3.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.

3.9 On termination of this Agreement or suspension of the access to download the Plugin, We shall be entitled immediately to block Your access to download the Plugin from Our site and access Our support.

  1. Indemnity

4.1 You shall indemnify Us and keep Us indemnified and hold Us harmless from and against any breach by You of these terms of business and any claim brought against Us by a third party resulting from the provision of the Plugin by Us to You and Your use of the Plugin including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Us in consequences of Your breach or non-observance of this Agreement.

  1. Limitation Of Liability

5.1 All conditions, terms, representations and warranties relating to the Plugin supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub clause.

5.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from Our negligence.

5.3 Our total aggregate liability to You for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Plugin shall be limited to the charges paid by You in respect of the Plugin which are the subject of any such claim.

5.4 In any event no claim shall be brought unless You have notified Us of the claim within one year of it arising.

5.5 In no event shall We be liable to You for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

  1. Notices

6.1 Any notice to be given by either party to the other may be sent by either email or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

  1. Support

7.1 On our site You will find links to all the information to get Your web site up and running. All information pertaining to Your account should have been included in the Welcome Letter You received when We created Your account. If You did not receive a welcome letter email, please contact our Support Team.

7.2 The support feature of our service at present time consists of our Support System solving server related problems only.

7.3 Support can only be addressed in English through our Support System.

7.4 All Support requests are to be processed through our Support System. Any other request for support, except as noted in Section 9.5, will be considered a breach of our TOS.

7.5 In the event of a server outage for our support system, You are free to contact us in any manner.

  1. Law

8.1 This Agreement shall be governed by and construed in accordance with Singaporean law. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.

  1. Headings

9.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

  1. Torturous Conduct

10.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

10.2 Any abuse towards any Site Arrow Pte. Ltd. employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing Site Arrow Pte. Ltd. or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at Site Arrow Pte. Ltd. or it’s employees shall be considered a violation of this TOS.

10.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards Site Arrow Pte. Ltd. or any of it’s employees, partners, equipment, and concerns shall be construed as a violation of this TOS.

10.4 Any conduct viewed as violating this section shall be considered a violation of this TOS. Site Arrow Pte. Ltd. will be the sole arbitrator in regards to what is deemed a violation.

10.5 No refunds shall be given when the contents of this section necessitates removal of the account.

  1. Cancellation of Subscription

11.1 You may cancel the subscription renewal of the Plugin at any time by logging into the Customer Dashboard (for verification) and requesting cancellation of services.

  1. Data Processing Agreement

12.1 Our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms part of these Terms of Service.

  1. Entire Agreement

13.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, You have not relied on any representation other than those expressly stated in these terms and conditions and You agree that You shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

13.2 Site Arrow Pte. Ltd. reserves the right to amend these TOS at any time.

13.3 It is Your responsibility to check these Terms of Service on occasion for any such amendments.

  1. Freedom to use these Terms

14.1 You (anyone viewing this page) are free to use these terms as a template for writing Your own. Please have it reviewed by a local attorney to make certain it conforms with Your applicable laws.

14.2 Site Arrow Pte. Ltd. releases rights to this document text to the reader, free of encumbrance. Except as noted in this section (14.3).

14.3 In no form can You hold Site Arrow Pte. Ltd. responsible for any and all actions arising out of Your use of these terms as Your own.

14.4 If You choose to use these terms as Your own, this section (14) must remain intact of content; save for our name. You agree to let others use these terms as a guide.

14.5 Our release of this text material in no way assigns rights of any images viewed herein.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for our orders. Paddle provides all customer service inquiries and handles returns.

We reserve the right to remove content stored on our servers that violates any of the Terms of Service. We have sole discretion to determine what does and does not constitute a violation of any of our policies.

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